Once an order is placed, we will not accept size changes after 7 days. To make any changes, contact us via our Help Center.
Customers who choose the incorrect shipping method and/or request a change in address, will cause a delay in processing your order and/or be subject to cancellation.
International customers are responsible for all duties and taxes imposed by customs. We cannot devalue the cost of a purchase.
Customized products are strictly non-refundable.
Back-ordered products are batch processed weekly, so that we can expedite the production process for you and get your gear out to you as soon as possible. This means they are made-to-order, and not in stock. From the date of ordering, producing your piece of grappling gear is estimated between 4-6 weeks to dispatch considering customization requirements. Please check our production schedule for live updates on your order as these times can vary based on international holiday seasons. *Please understand that during the pandemic of Covid-19 we are doing everything as diligently as possible to make sure your order is made and sent out as quickly as we can.